Reference

How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your login secure. This policy covers what we gather, how we use it and who you contact to request changes or deletion.

Account data protectionPayment information securityDevice and session trackingYour access rightsDeletion requests accepted
Explore the Lobby Read FAQ
bas 8 How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

To request a copy of your data, ask us to delete your account information or update your contact details, reach our privacy team through any of these channels. We respond to data requests within a few business days and walk you through the verification steps before making changes.

Live chat for data requests Open the chat widget from your account dashboard and select the privacy topic. Our team will verify your identity with your registered phone number and process requests to view, update or delete your personal information during the same session.
Email privacy team Send your data request to our privacy email listed in the account settings page. Include your registered phone number and a brief description of what you need. We reply with verification steps and handle your request once confirmed.
Account settings panel Log in and navigate to the privacy section under account settings. You can download a copy of your transaction history, update your phone number or email, and submit a deletion request directly from that page without contacting support.
DATA PRACTICES

How We Protect Your Information

We encrypt payment data during bKash and Nagad transfers, restrict access to account details within our internal team, track session activity to detect unusual login patterns and store records only as long as regulation requires. You control who sees your profile and can request data export or deletion at any time.

Payment encryption

When you deposit via bKash, Nagad or Rocket, we transmit your transaction details over an encrypted connection. Payment processors handle the transfer; we receive only a reference number and amount once it clears, never your wallet PIN or password.

Session cookies

We place a session cookie when you log in so you stay authenticated across the lobby, live tables and sportsbook pages. The cookie expires when you close your browser or log out manually. Non-essential cookies for analytics can be disabled in browser settings.

Account access control

Only our support and compliance teams can view your full account record. Access logs track who opened your data and when. If you see unfamiliar login activity in your account history, change your password immediately and contact our security team through live chat.

Data retention and deletion

We keep transaction records for the period required by financial regulations in supported regions, then anonymise or delete them. You can request early deletion by submitting a request through account settings; we confirm your identity and process it within a few business days.

Common Privacy Questions

We collect your phone number, date of birth, payment details for bKash, Nagad or Rocket deposits, device identifiers and session data including game history and wallet transactions. This lets us verify your identity, process payments and keep your account secure.

We share transaction references with payment processors like bKash and Nagad to complete deposits and withdrawals. We do not sell your data to advertisers or unrelated third parties. Access is limited to our support and compliance teams and the payment platforms you choose.

Yes. Log in and go to the privacy section under account settings to download your transaction history and profile details. For a complete data export, contact our privacy team via live chat or email with your registered phone number for verification.

Submit a deletion request through the privacy section in account settings or contact our support team. We verify your identity with your registered phone number, then remove your data within a few business days. Transaction records required by regulation are anonymised rather than deleted.

We use session cookies to keep you logged in across pages and remember your language preference. Analytics cookies track how you navigate the lobby but can be disabled in your browser settings. Disabling essential cookies may prevent login and account access.

We retain transaction and account data for the period required by financial regulations in supported jurisdictions, then anonymise or delete it. You can request early deletion; we process that within a few business days after verifying your identity through account settings or live chat.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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